Our corporate policies and commitments
Updated: Thu 7 Dec 2023We know that our customers love to sail with us but that they also have concerns about issues such as their privacy and security, their rights when they make purchases with us, the health and wellbeing of their families and pets while on board as well as our commitment to grow our ferry company in a responsible way towards the environment. To ensure we address these issues we’ve outlined our key policies below. If you would like further information please click on the relevant link for more details.
1. Company Employer Policies
Bribery Act Statement
P&O Ferries is committed to carrying out its business in a fair, honest and open manner.
Modern Slavery Act Statement
We are committed to zero tolerance of any form of slavery, human trafficking or child labour and to uphold the following principles within our business.
2. Code of Conduct
We are committed to ensuring all passengers and staff can enjoy travelling on our services.
Our Conduct Guidelines are straightforward and are based on showing respect for others and behaving responsibly at all times.
You can download our Code of Conduct via the link below.
3. Complaints PoliciesP&O Ferries Complaints Policy
If you are unhappy with any element of the service we provide and wish to make a complaint, P&O Ferries is happy to assist you with this. In order to register your complaint please read our policy for instructions on how to proceed.
4. Digital Browsing Policies
5. Whistleblowing Hotline
The Whistleblowing Hotline is a mechanism to provide all our Stakeholders with the confidence and means to raise concerns regarding any wrongdoing they observe, knowing that their concerns will be dealt with effectively, confidentiality and consistently. Get in touch