Electric Vehicle Charging

Updated: Fri 10 Apr 2026

Special Terms and Conditions - Electric Vehicle Charging

A copy of these Special Terms and Conditions is available on the P&O Ferries website and a hard copy provided to all users on their initial charge.  In the event of a conflict the version of these Terms and Conditions on the P&O Ferries website will take precedence.

These Terms & Conditions apply specifically to and for the charging of electric vehicles and the use of Charging Points located onboard the Vessels. They are supplemental to the standard Terms of Business and shall take precedence for the charging of electric vehicles and use of all charging points on board applicable vessels.

  1. DEFINTIONS

     

    For the purposes of these Special Terms and Conditions:

     

    “Charging Point” means a designated EV charging station owned by and on board a Vessel that is suitable for charging an EV and includes all equipment associated with the charging station;

     

    “EV” means a motor vehicle registered for use on public roads whose main source of power is electricity stored in an on-board battery or batteries (including hybrid models);

     

    “Special Terms and Conditions” means the terms and conditions stated in this document, as may be updated by us from time to time;

     

    “Vessel” means, either of the ropax vessel “P&O Pioneer” or “P&O Liberte” and “Vessels” means both of them; and

     

    “We” or “us” means P&O Short Sea Ferries Limited; or alternatively the owner, charterer, manager or other operator of the Vessel, together with (in each case) its employees, agents, independent contractors and sub-contractors (including stevedores).

     

  2. CONTRACT

     

     

     

  3. USER RESPONSIBILITIES

     

  • 2.1.Notwithstanding our standard Terms & Conditions, these Special Terms shall always apply and take priority for the charging of electric vehicles and use of Charging Points on board the Vessels.

     

  • 2.2.By using a Charging Point, you acknowledge that you have read and understood these Terms and Conditions, and that you agree to be bound by them. If you do not agree to be bound by these Terms and Conditions, you must not use a Charging Point nor must you actively or passively obstruct any other person or EV from having access to the Charging Point.

     

  • 2.3.The offer is accepted by us by activating the Charging Point and simultaneously represents the start of charging of the EV ("Charging Process"). For the duration of the Charging Process, you are entitled to use the Charging Points.
  • 2.4.The Charging Process is only available to EVs built by the principal manufacturer and licenced for road use.
  • 3.1.In addition to your obligations under the standard Terms and Conditions, before starting the Charging Process, you are obliged to ensure that the charging plug which you are using has no visible defects. The EV and the equipment necessary for the Charging Process, such as cables, must comply with all applicable legal, statutory and regulatory requirements.

     

  • 3.2.You agree to pay the applicable fixed fee as notified by us to you at the relevant Charging Point and successful payment of such fee will activate the Charging Process.

     

  • 3.3.You are responsible for ensuring that the EV is compatible with the onboard charging system and is safe and fit for use. You will ensure that all connections are made correctly, safely, and in accordance with manufacturer guidelines. We are not liable for any issues caused by incorrect use, faulty cables, or incompatibility.

     

  • 3.4.You are responsible for ensuring that the battery in your vehicle is compatible with using the Charge Points to charge your EV and you shall not connect your vehicle to the Charge Points should the battery be damaged, faulty, or otherwise modified in any way.

     

  • 3.5.The Charging Process ends when you stop the power consumption, your EV reaches full or when you disconnect the EV from the Charging Point.

     

    1. VEHICLE SECURITY

       

      During the Charging Process, the EV and its contents are left at your own risk and you remain responsible for securing your vehicle at all times.

       

    2. AVAILABILITY OF SERVICE AND OPERATIONAL LIMITATIONS

       

  • 5.1.The Charging Points are provided on a best-efforts basis and subject to availability.Access to Charging Points cannot be guaranteed and may be limited.

     

  • 5.2.Charging availability may be interrupted, limited, or unavailable due to operational and/or technical requirements, safety considerations, adverse weather conditions or vessel motion at sea and we are entitled to interrupt the Charging Process or to reduce the charging power without notice in case of the same.

     

  • 5.3.We reserve the right to monitor charging activity and to disconnect any EV at our sole discretion for safety, operations or compliance reasons.

     

    1. LIABILITY

       

  • 6.1.You acknowledge that you will use the onboard EV charging facilities at your own risk. We accept no responsibility for any loss, damage, or malfunction to vehicles, batteries, charging systems, or related equipment that may occur while using the chargers at the Charging Points.

     

  • 6.2.We shall not be liable for any direct, incidental, or consequential damage resulting from incorrect connection, faulty equipment, interruption of service, or any other issue related to EV charging howsoever caused.

     

  • 6.3.To the fullest extent permitted by applicable law, we shall not be liable for any loss, damage, cost or expense (whether direct or indirect) arising from or in connection with:

     

    1. use of, or inability to use the EV charging facilities (including but not limited to the Charging Points);
    2. interruption, delay or unavailability of charging services;
    3. power supply issues including voltage fluctuations or outages;
    4. adverse weather conditions or vessel motion at sea;
    5. any act or omission taken for safety or operational reasons;
    6. damage caused by improper use of the Charging Point or due to a defect in the EVfor which we are not responsible;
    7. the user’s charging cable becoming damaged when connecting and/or disconnecting from the Charging Points;
    8. any damage to your EV’s battery as a result of connecting and/or disconnecting to the Charging Points;
    9. a third party whilst you are using the Charging Points, including but not limited to theft of your vehicle, theft of possessions from inside your vehicle or other damage to the exterior and/or interior of your vehicle; and
    10. any inconvenience caused to you by any failure of the Charging Points and any inability to charge your EV due to a lack of availability of the Charging Points.

       

  • 6.4.The above limitations of liability shall also apply to breaches of duty by or in favour of persons for whose fault we are responsible in accordance with any statutory provisions save that such limitation of liability shall not apply, however, if we or the persons for whose fault we are responsible pursuant to statutory provisions have fraudulently concealed a defect or acted with gross negligence.

     

  • 6.5.This clause 6 shall survive termination or expiry of these Special Terms and Conditions.